Privacy Policy

1. Who we are and how to contact us

Velyquo AI provides tools for creating scripts, scenes and AI-generated videos. For privacy questions or requests, email efoyta2009@gmail.com.

2. Personal data we collect

• Account data: email address, encrypted account credentials, account identifier, authentication provider and login/session information.
• Profile data: display name, creator niche, preferred platform and default video format.
• Project and content data: ideas, prompts, scripts, scene instructions, captions, hashtags, titles, generated clips, merged videos and project settings.
• Video-generation data: generation prompts, selected mode, model, scene and project identifiers, provider job identifiers, job status, errors, attempts and generated media files.
• Usage-limit and credit data: clip submissions and successful generations, timestamps, plan, daily and monthly allowance use, estimated provider cost, and One-time Pack credit balances, use and expiry dates. Failed generations are recorded for reliability but do not use your plan allowance; reserved pack credits are returned when a pack-funded generation fails or is cancelled.
• Payment and subscription data: plan, Stripe customer and subscription identifiers, product and price identifiers, subscription status, billing period, cancellation status, and One-time Pack purchase records. Stripe handles payment card details; Velyquo AI does not receive or store full card numbers, security codes or bank credentials.
• Technical data: information needed to keep sessions secure, diagnose errors and protect the service, such as request, device/browser and error information made available through our hosting infrastructure.

3. Why we use data and our legal bases

• To provide the service and your purchases: create and secure your account, save projects, generate videos, enforce plan allowances and pack-credit rules, process subscriptions and One-time Pack purchases, and provide support. Legal basis: performance of our contract with you.
• To operate and protect Velyquo AI: prevent abuse and duplicate submissions, investigate failures, maintain security and improve reliability. Legal basis: our legitimate interests in running a safe, reliable service.
• To meet legal duties: keep records required for accounting, tax, fraud prevention and legal claims. Legal basis: compliance with legal obligations.
• With consent where required: for optional processing that is not necessary to provide the service. You may withdraw consent at any time without affecting earlier lawful processing.

4. Services that process data for Velyquo AI

We currently use the following principal service providers:

• Lovable Cloud: provides the managed app backend and infrastructure used for hosting, account authentication, database records, background jobs and private video storage.
• Lovable AI Gateway and Google Gemini: process ideas and profile preferences to create scripts, concepts and scene plans.
• WaveSpeed AI: receives scene prompts and generation settings to create video clips.
• Stripe: creates checkout and billing-portal sessions and processes recurring subscription payments and One-time Pack payments. Stripe handles card details under its own privacy terms; Velyquo AI stores only the identifiers, purchase records and status needed to provide your plan or pack credits.
• Google Sign-In: if you choose it, Google provides authentication details needed to sign you into Velyquo AI.

We do not sell your personal data.

5. International transfers

Some providers may process data outside Norway or the European Economic Area, including in the United States or other countries where they operate. Where GDPR requires it, transfers are protected by an adequacy decision, the European Commission's Standard Contractual Clauses, or another lawful safeguard. You may contact us for information about the safeguard relevant to your data.

6. Retention

Account, profile, saved project and generated-media data is generally kept while your account remains active so you can use the service. One-time Pack balances and expiry dates are kept while credits remain usable, and related purchase and usage records may be retained as described below. You may delete individual projects in the app. If you request account deletion, we delete or anonymise associated account, profile, project, generation and stored-media data unless a limited record must be retained for legal, accounting, fraud-prevention, dispute or security purposes. Subscription, One-time Pack purchase and other transaction records may be kept for the period required by Norwegian accounting and tax law. Provider logs and backups are retained for limited operational periods and then overwritten or deleted according to provider schedules.

7. Security

We use access controls, encrypted HTTPS connections, private media storage with time-limited links, server-side authentication, row-level access rules, verified payment notifications and restricted secret credentials. No online service can guarantee absolute security; please use a strong password and tell us promptly if you suspect misuse of your account.

8. Your GDPR rights

Subject to applicable conditions and exceptions, you may:

• request access to your personal data and information about its use;
• correct inaccurate or incomplete personal data;
• request deletion of personal data;
• receive data you provided in a portable, machine-readable format;
• request restriction of processing;
• object to processing based on legitimate interests; and
• withdraw consent where processing relies on consent.

Email efoyta2009@gmail.com from your account email and describe your request. We may verify your identity. We normally respond within one month. You may also complain to the Norwegian Data Protection Authority (Datatilsynet) or the supervisory authority where you live or work.

9. Account and data deletion

To request deletion of your account and associated data, email efoyta2009@gmail.com from the email registered to your account with the subject “Velyquo AI account deletion.” Before deletion, cancel any active subscription through Profile → Manage subscription. Deleting your account does not automatically erase records that we or Stripe must retain by law.

10. Children and changes

Velyquo AI is for adults aged 18 or older and is not intended for children. We may update this policy when the service or law changes. Material changes will be communicated in the app or by another appropriate method, and the effective date will be updated.